LogExpress Terms and Conditions
Privacy Policy
LogExpress Ltd understands the importance of protecting customers’ privacy. Therefore, information collected shall be used only to improve quality of service provided by LogExpress.
While we acknowledge the importance of Data Protection and commit to protect customers’ data, we shall limit their use within the agreement under which they will have been shared with us.
Once shared with LogExpress, data shall not be used for any marketing purposes or personal interests, nor shall it be exposed to any external parties or business partners across the world unless prior consent of the customer has been obtained.
Below are details of what data is received and saved by LogExpress for the purpose of fulfilling its mission in courier services provision, shipments collection and/or delivery.
Privacy Statement and Data Protection
LogExpress shall spare no effort in providing safe and secure services to its customers.
LogExpress shall, therefore, provide information about how to protect its customers and how they may protect themselves.
Our policy shall, thus, consist in putting up relevant measures for protection of customers’ personal and all transaction data from exposure to external entities, theft, or misuse. Data shared with LogExpress shall always be saved in an internal operating environment allowing no access by public. Such data, shared on our website and shopping carts from the website, is encrypted by Secure Socket Layer (SSL).
Personal information held by LogExpress limited
At LogExpress we request personal information including names, phone number, address, Email when needed for shipping purpose (Pickup/Deliver).
This information shall be collected to facilitate service provision and help customers access valuable LogExpress online information and services such as tracking their shipments and consignments.
Use of information by LogExpress
LogExpress only collects, processes and utilizes personal data to an extent which such data is deemed necessary to establish, maintain and terminate a contractual relationship created in the aim of providing quality services (pick-up and/or delivery service) to its customers’ satisfaction.
We shall never sell or otherwise share or distribute the information collected to third parties unless required by law.
Terms of Carriage
Customer agrees that any carriage by LogExpress of any shipments shall be in accordance with terms, conditions and limitations of liability set out on the Air Waybill (AWB), Label, Manifest, or Pick-Up Record (collectively "Shipping Documentation") and as appropriate any transportation agreement between Customer and LogExpress covering such shipment.
Delivery
Shipments cannot be delivered to PO boxes, they will be delivered to recipient's address as provided by sender.
When a shipment is deemed unacceptable, or has been undervalued by customs, or recipient cannot be reasonably identified or traced, recipient refuses delivery or refuses to pay for delivery, LogExpress will make every effort to return the shipment to sender at his expense.
Unacceptable Shipments
Shipment shall be regarded as unacceptable when:
LogExpress Liability
LogExpress liability is strictly limited to direct loss and damage only and within the limits per kilo/delivered set out in this article 8. All other types of loss or damage are excluded (including but not limited to loss of revenue, interest or future business) whether such loss or injury is special or consequential, and even if LogExpress's attention has been drawn to the risk of such loss or such damage before or after acceptance of the shipment. If the transport of the object in question combines transport by air, LogExpress's liability per consignment transported, without prejudice to articles 9, will be limited to the actual cash value of the carriage fees.
Claims are limited to one claim per shipment, and settlement of such claim shall constitute final settlement of any loss or damage in connection with such claim. If the sender considers that these limits are insufficient, it is his responsibility to take out the insurance indicated in article 10 (Shipping Insurance) or his own insurance, failing which the sender will assume all the risks of loss or of harm.
Claim period
All claims must be made in writing and submitted to LogExpress within thirty (30) days of the date of acceptance by LogExpress, failing which LogExpress shall not be held liable.
Shipping Insurance
LogExpress may put in place insurance for the benefit of the sender covering the actual monetary value of any loss or material damage affecting the Shipment provided that the sender completes the section devoted to insurance on the front of the waybill or requests such insurance through LogExpress's automated systems and pays the applicable premium. Shipment insurance does not cover consequential loss or damage or loss or damage caused by delays.
Delivery
LogExpress will use reasonable efforts to deliver consignment in accordance with its delivery schedules agreed with customer. LogExpress shall not be liable for any loss or damage caused by delay in delivery of any consignment for reasons beyond its control. In the event of late delivery, a credit note or reimbursement of all or part of the transport costs of the Shipment will be given to the customer.
Force Majeure
LogExpress shall not be liable for any loss or damage resulting from circumstances beyond its control or force majeure. Such circumstances include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or records; any defect or characteristic related to the nature of the shipment, even known to LogExpress; any acts or omissions on the part of a person not employed or under contract with LogExpress, for example the shipper, the recipient for a third party, a customs employee or other public official; earthquake, cyclone, storm, flood, fog, war, plane crash, or embargo, riot or disturbance affecting civil peace, social conflict etc.
Inspection
LogExpress reserves itself the right to open and inspect any shipment without any prior notice to customer.
Data Retention and Destruction
LogExpress shall save personal information shared by customer for long and such information can be amended or destroyed if requested by customer. Such request shall be made by filling and submitting the appropriate form at www.logexpressltd.com .